Residential Cleaning Academy : Facebook/Instagram @RCAsoloclean

Stay in Control of Your Cleaning Business - Stop Client Misunderstandings Before They Start!

A simple system to set clear client expectations without losing clients or sounding too strict.

Inside this free starter pack:

✔ The 5 essential client policies guide
✔ Ready-to-use Service Liability Waiver
✔ Client Welcome Packet template
✔ Quick Policy Summary Sheet (client-ready)

This is a professional customer service control framework for residential solo cleaners

Sign up for free below!

Without clear policies, small issues turn into big problems:

• Last-minute cancellations
• Late or missing payments
• Clients expecting extra work
• Miscommunication and stress

👉 This pack helps you prevent those issues before they start.

Created by a solo cleaner with real experience,these policies are based on real client interactions and designed to be simple, practical, and easy to use from day one.

💡You don’t need a complicated contract

to run a professional business.

You just need clear expectations — in writing.

What changes after you use this psck:

✔ You create conditions for your clients to be ready for your appointments
✔ You build your own policy standards consistent in every home
✔ You handle policies questions professionally (not emotionally)
✔ You protect your time and your energy

Founder Statement

"With over 7 years running a solo cleaning business and 4 consecutive Nextdoor awards, this system is built from real experience — not a theory.After struggling with unclear expectations and constant back-and-forth with clients, I realized the problem wasn’t the work — it was the lack of structure. So I created these policies for my own cleaning business, and they’ve been working for me consistently for years.

Once everything was clearly written and shared with clients upfront, most misunderstandings simply stopped happening.This is the exact structure I now use in my business — and it’s made everything smoother, more professional, and far less stressful. Now, I’m sharing it with you.Please feel free to DM with any questions or feedback"

Lana Conlon

Author,Founder, Residential Cleaning Academy

Owner, Shine perfection LLC-eco friendly cleaning company, Jacksonville, FL